Collection of Personal Data including e-mail addresses
You may provide us with your Personal Data in order to receive information, advice, products or services from us. We may request personal information about you such as your name, postal address, email address, telephone numbers and we may ask for information which enables us to provide a personalised service to you. The information you give us is either manually or electronically stored in our databases.
We sometimes supplement the information that you provide with information that is received from third parties. For instance, if inaccurate post codes are received, we will use third party software to fix them.
If you provide us with the Personal Data of a third party pursuant to a power of attorney, we may process such Personal Data (including information about the third party’s mental health) in order to provide information, goods or services to the third party for whom you act as attorney. In addition, we may hold information about your position as attorney for the purpose of administering products or services to the third party for whom you act as attorney.
Use of Personal Data
We process your Personal Data, and share your Personal Data only for specific and limited purposes. We ask only for data that is adequate, relevant and not excessive for those purposes. Some of these purposes may include the following: – To carry out all processes in providing a funeral to the specification of our client’s needs. – For the purposes of accounting – To process your request for information or advice – To help diagnose any problems with our website
Anonymous data collected through this website
In addition to the information we collect as described above, we use technology to collect anonymous information about the use of our website. For example, we use technology to track which pages of our website our visitors view. We also use technology to determine which Web browsers our visitors use. This technology does not identify you personally; it simply enables us to compile statistics about our visitors and their use of our website.
We use this anonymous data to improve the content and functionality of our website and our e-mail updates, to better understand our customers and visitors, and to improve the services we offer.
Session and Person ID Cookies – These allow us to place you on a more suitable page based on your previous visits to our website – it will enable you to get to the content we believe you want, quicker. We collect no personal data that would enable us to physically identify you from this Cookie.
Website Analytics data – We’ll not collect data that enable us to identify you. The only cookies which you may consider could be intrusive are those that identify which county/area of the country you come from, and if you are a new, or returning visitor.
We use Google Analytics. They allow us to recognise and count the number of visitors and to see how visitors move around the site when they’re using it. This helps us to improve the way our website works, for example by making sure users are finding what they need easily. NID & PREF cookies – These cookies are third party cookies used by Google. Please take a look at the Google policy to see how they use these cookies. www.google.com/intl/en/policies/privacy/
You can find out more generally about Google and its policies and principles as regards advertising at http://www.google.com/policies/privacy/ads/
We also use your IP address to help diagnose problems with our server and to administer our website. An IP address is a numeric code that identifies your computer on a network, or in this case, the Internet. Your IP address is also used to gather broad demographic information, such as determining how many of our visitors are from outside of the UK. We may also perform IP lookups to determine which domain you are coming from (i.e: aol.com, yourcompany.com) to more accurately gauge our users’ demographics. If you choose to accept these cookies, we believe that it will only enhance your experience on our website. If you choose to accept these cookies, we can’t change that choice for you in the future. We may add further cookies which we consider to be no intrusive in the future. By agreeing to the cookies today, you are also agreeing to cookies which we may choose to use in the future.
Disclosure of your Personal Data
We do not share with, nor sell nor distribute your Personal Data to unrelated third parties, except under these limited circumstances:
We may share various details about you with our partners, and other agents in order to provide you with the specific service you require or to look after products you have with us, or in connection with your funeral plan, and in the processing of funeral plan claims.
We may share or transfer the information in our databases to comply with a legal or regulatory requirement, for the administration of justice, interacting with anti-fraud databases, to protect your vital interests, the Unclaimed Assets Register (for example in connection with the possible recovery by you of unclaimed distribution payments) to protect the security or integrity of our databases or this website, to take precautions against legal liability, or in the event of our sale, merger, reorganisation, transfer of business, dissolution or similar event.
If false or inaccurate information is provided and fraud is identified, details will be passed to fraud prevention agencies.
Law enforcement agencies may access and use this information
We and other organisations may also access and use this information to prevent fraud and money laundering, for example, when: – Checking details on applications. – Managing credit and credit related accounts or facilities. – Recovering debt. – Checking details on proposals and funeral plan claims. – Checking details of job applicants and employees.
We and other organisations may access and use from other countries the information recorded by fraud prevention agencies.
If we sell or buy any business or assets, in which case we may disclose your Personal Data to the prospective seller or buyer of such business or assets.
Where appropriate, before disclosing Personal Data to a third party, we contractually require the third party to take adequate precautions to protect that data and to comply with applicable law.
Please contact the Data Protection Officer at the address below if you would like to receive details of the relevant fraud prevention agencies.
Sensitive Personal Data
Data Integrity and Security
We strive to maintain the reliability, accuracy, completeness and currency of Personal Data in our databases and to protect the privacy and security of our databases. The security measures in place on our website and computer systems, aim to protect the loss, misuse or alteration of the information you provide to us. We would like to keep your Personal Data indefinitely, or only for as long as reasonably necessary for the purposes for which it was collected, or to comply with any applicable legal or regulatory requirements, or our data retention policy. Allowing us to keep this information would facilitate any future contact you may wish to have with E Hill & Son Funeral Directors. This information would be kept securely and only used to facilitate any further work you would like us to undertake. If you do not want your Personal Data kept indefinitely, you may sign to this effect and we will destroy it.
Upon receipt of your written request and enough information to permit us to identify your Personal Data, we will (subject to the exceptions to the requirement to disclose under the DPA) disclose to you the Personal Data we hold about you, for which we may make a small charge.
Requests to delete Personal Data are subject to any applicable legal and regulatory requirements or document retention obligations and any of our current contracts which are still in force.
If you wish to make a subject access request, relating to Personal Data held about you by the E. Hill and Son, please write to: E. Hill and Son Fairfield House, Defford Rd, Pershore WR10 1HZ
We encourage you to ensure that your Personal Data is accurate and kept up to date so please regularly update any information you have given to us by sending an email to: firstname.lastname@example.org, or by writing to us. We will correct, amend or delete any Personal Data that you notify us is inaccurate and notify any third party recipients of necessary changes.
Links to other websites
Our website contains hyperlinks to other pages on our website. We may use technology to track how often these links are used and which pages on our website our visitors choose to view. Again, this technology does not identify you personally – it simply enables us to compile statistics about the use of these hyperlinks.
Transfer of Data Abroad
We may transfer data between our offices and third party processors. Where your Personal Data is transferred outside E. Hill and Son we will ensure that the recipient agrees to keep your information confidential and hold it securely in accordance with the requirements of the DPA. If you are visiting our website from a country other than the country in which our servers are located (currently the UK), the various communications will necessarily result in the transfer of information across international boundaries. By providing us with your Personal Data, you consent to the processing and transfer of your data as set out in this section.
We will not send you information about other products and services. If you do not want to receive unsolicited mail from any source, you can stop this by registering with the “Mailing Preference Service”. There are also telephone, fax and email preference services. For more information on the preference services, please visit the Direct Marketing Association’s website.