Continual Improvement

  As funeral directors, we pride ourselves on how our knowledge and experience helps families during, upsetting, difficult and confusing times. We are constantly improving ourselves through training, education and learning from each other to provide the best service we can. We are members of the above associations not because we need to be but because, as a company, we believe in showing the public how committed we are to offering a high quality service. We must abide by their codes of practice and study to achieve qualifications through their educational programs, this keeps us up-to-date with any changes and development in the funeral industry. Our professional qualifications and experience: Richard Hill Dip. F.D. A qualified funeral director holding the Diploma in Funeral Directing awarded by the NAFD, with 30 years experience in the funeral profession. Paula Hill Dip. F.D. A qualified funeral director holding the Foundation Certificate in Funeral Services and the Diploma in Funeral Directing, both awarded by the NAFD. Paula has 15 years experience joining the business in 2000. Gary Hunt Cert. F.S. A qualified funeral support operative holding the Certificate in Funeral Services, awarded by the BIFD. Gary has built up 28 years experience working for family owned  funeral directors.   Our membership with trade associations: The symbols at the top of the page demonstrate our accepted membership with these leading organisations within the funeral industry. Both the National Association of Funeral Directors and Society of Allied and Independent Funeral Directors are trade associations formed to educate, represent and support the funeral industry. They do this by providing training, qualifications and by raising standards through a recognized code of practice. All members must adhere to this...

PREPAID FUNERAL PLANS WARNING

PREPAID FUNERAL PLANS WARNING In the current financial climate Prepaid Funeral Plans can make good economic sense, as it can safe guard against some of the rising funeral expenses for the future. It can also give the client peace of mind that their wishes are recorded and will be carried out, thus saving relatives the anxiety and expense at an emotional time. Often Plans are sold to the client who believes ALL future costs are guaranteed – in the small print they are invariably not! However, the way that some of these Funeral Plans are being sold is something to be cautious about. Because of their popularity, funeral plans are big business and it seems everyone wants a share, using all sorts of methods to get a sale. It’s not just an advertisement in your local newspaper or glossy magazine anymore, you can be approached in all sorts of ways; leaflet drops, making a will with your local solicitor or taking out insurance, but I think the most disrespectful way is the COLD CALL. Since a large number of clients often think about such a Plan following the death of a loved one this can and does catch out the most vulnerable. What I really want to bring to your attention is that those companies that use these methods are NOT funeral directors. They are businesses out to gain revenue by acting as middle men, taking your money and limited instructions and securing these instructions with an allied funeral director – often that funeral director may not be your preferred choice. In some cases the client is allowed to...