Continual Improvement

  As funeral directors, we pride ourselves on how our knowledge and experience helps families during, upsetting, difficult and confusing times. We are constantly improving ourselves through training, education and learning from each other to provide the best service we can. We are members of the above associations not because we need to be but because, as a company, we believe in showing the public how committed we are to offering a high quality service. We must abide by their codes of practice and study to achieve qualifications through their educational programs, this keeps us up-to-date with any changes and development in the funeral industry. Our professional qualifications and experience: Richard Hill Dip. F.D. A qualified funeral director holding the Diploma in Funeral Directing awarded by the NAFD, with 30 years experience in the funeral profession. Paula Hill Dip. F.D. A qualified funeral director holding the Foundation Certificate in Funeral Services and the Diploma in Funeral Directing, both awarded by the NAFD. Paula has 15 years experience joining the business in 2000. Matthew Jackson Dip. F.S. A qualified funeral director holding the Certificate in Funeral Services and the Diploma in Funeral Services, both awarded by the BIFD. Matthew gained 5 years experience with a national funeral firm and a further 4 years working here at E Hill & Son. Gary Hunt Cert. F.S. A qualified funeral support operative holding the Certificate in Funeral Services, awarded by the BIFD. Gary has built up 28 years experience working for family owned  funeral directors.   Our membership with trade associations: The symbols at the top of the page demonstrate our accepted membership with these leading organisations within the funeral industry. Both the National...

PREPAID FUNERAL PLANS WARNING

PREPAID FUNERAL PLANS WARNING In the current financial climate Prepaid Funeral Plans can make good economic sense, as it can safe guard against some of the rising funeral expenses for the future. It can also give the client peace of mind that their wishes are recorded and will be carried out, thus saving relatives the anxiety and expense at an emotional time. Often Plans are sold to the client who believes ALL future costs are guaranteed – in the small print they are invariably not! However, the way that some of these Funeral Plans are being sold is something to be cautious about. Because of their popularity, funeral plans are big business and it seems everyone wants a share, using all sorts of methods to get a sale. It’s not just an advertisement in your local newspaper or glossy magazine anymore, you can be approached in all sorts of ways; leaflet drops, making a will with your local solicitor or taking out insurance, but I think the most disrespectful way is the COLD CALL. Since a large number of clients often think about such a Plan following the death of a loved one this can and does catch out the most vulnerable. What I really want to bring to your attention is that those companies that use these methods are NOT funeral directors. They are businesses out to gain revenue by acting as middle men, taking your money and limited instructions and securing these instructions with an allied funeral director – often that funeral director may not be your preferred choice. In some cases the client is allowed to...

CONGRATULATIONS MATTHEW JACKSON!

E Hill & Son are very pleased to announce that Matthew Jackson has passed, with distinction, the Diploma in Funeral Service. The Diploma is a course that teaches and tests the candidate in all aspects of funeral work and is externally accredited by the University of Greenwich. It takes about twelve months of study, whereby the student has to complete five modules consisting of four and five units.  These units are marked by an assessor of the British Institute of Funeral Directors and the student has to achieve at least 60% to pass a module. They also have to write several reports on funeral experience based topics, again having to achieve a 60% pass rate.  At the end of all this, the student sits a written and oral examination to test the knowledge they have learned. Matt has done extremely well and we are very proud of him. It wasn’t easy for him during his study time, as he had to contend with the death of his father in law and moving house, two very emotional tasks. But this achievement proves how dedicated he is to his job and what a valuable asset he is going to be for E Hill & Son Funeral Directors. Matthew has followed in the historic footsteps of Edwin, Richard & Paula Hill, all diploma holders. Edwin believed that to study and gain qualifications in his profession would enable him to better serve the families that entrusted him to look after their loved ones. An example that E Hill & Son lives up to up today....